Interactive voice response, or IVR, is a technology that allows computers to interact with humans in a natural way. What that means for your company is that many inbound and even outbound call center functions can be automated to increase efficiency and reduce your overhead.
Americall uses cutting-edge IVR technology that integrates the latest telephone equipment and hardware with database applications and other software -- and of course our trained Call Center professionals and operators -- to provide a smooth flow of information between your callers and the information they seek.
IVR for Inbound Calls
Our Interactive Voice Response (IVR) technology gives your business an advantage over your competition because of its versatility. IVR from AmeriCall can boost your inbound call center capabilities by:
1) Transferring calls remotely through the use of touch-tone access
2) Routing messages to different voice mailboxes based on the criteria you choose
3) Creating customized on-hold options such as menus and transfer options
4) Delivering “live” messages directly from your IVR system so you can act on them quickly
IVR for Outbound Calls
But IVR isn’t just for inbound calls. AmeriCall’s IVR can completely automate your outbound computer-generated calls to save you money, time and manpower. With Caller ID recognition, we can automate opt-out features. And with our integrated predictive dialing system, IVR makes it easier to offer post-sales support, up-selling, cross-selling, marketing surveys, and more.
All that, and you also get advanced reporting on both inbound and outbound calls. So reduce your employee costs and boost your call center productivity with IVR from AmeriCall!