The days of having a small law practice with the ever-present receptionist at the front desk are rapidly disappearing. Mobile offices are more common, with a busy office staff and attorneys that don’t have time to answer incoming calls. The virtual receptionist is growing in popularity. Not only does this call center service cut down on overhead, is streamlines the process.
When the office pace is relaxed, there’s plenty of time to advertise for a receptionists, conduct interviews, check references and hire the right person. When you have a thriving practice, who has time to find the right person? A virtual receptionist is pre-screened, pre-trained and provides a professional first point of contact for potential and existing clients.
For law firms that work on criminal cases, it can be difficult to find a receptionist willing to take calls from those people accused of crimes. While most callers aren’t dangerous, it can be daunting for law firm personnel who can be easily located and are concerned about who is calling into the office. A virtual receptionist is not on location. This eliminates the fear factor and safety concerns that a receptionist may have.
Managing the phone system for a law practice with several attorneys requires a professional touch, and someone who can keep track of everyone’s busy schedule. Organization for onsite staff can be hampered when the receptionist is in the office. An offsite setting removes the constant interruptions. A virtual receptionist is focused and organized.
Law firms with multiple offices and satellite locations need a central phone number that can contact attorneys as needed and field calls even when no one is in the office.
A certain level of stress is present in the front office of any law group. It comes from the high expectations and serious demeanor found with so many legal professionals. Removing the sometimes chaotic hum of the front desk
A professional voice answering the telephone is the first sign of good customer service. Virtual receptionists are professionally trained and carefully screened to find a cordial and pleasant phone presence.
Single Attorney Practice
Should you be answering your own phones? Get more work done and don’t leave people with the impression that you’re a small operation.
Law firms receive calls for information and assistance at all hours. It is one industry where 9 to 5 just isn’t enough anymore. Having 24-hour phone coverage can be the difference between landing more clients and barely making rent.
A virtual receptionist form a professional call center service can provide more than just a friendly and calming voice on the other line. Screening calls at the point of initial contact for lawsuit information, court jurisdiction and case status keeps paralegals and attorneys on top of the game.
Learn more about how a virtual receptionist and other call center services from Americall can enhance your law practice. Contact us today at 800-964-3556.