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Local Call Centers
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In times of public uncertainty, many people want to have someone with authority that they can speak with to direct questions to or obtain accurate and up-to-date information from. Likewise, many local governments and other organizations would prefer to make call center services available to the public as a measure to prevent the spread of misinformation that could result in mass panic.
The recent swine flu news has resulted in the opening of many local call centers to deal with the public worry over the impending pandemic. Unfortunately, the media is often more concerned about getting ratings and making sales than conveying accurate information, which can lead to a great many people with a great many questions. You may not have heard of Skagit County, Washington, but the local Health Department is one of many around the country seeking call center solutions to deal with the rapidly growing influx of calls. It's not just companies dealing with customer service who find themselves in need of an answering service. |
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